What to Do If You Can’t Find an Answer in the Knowledge Base

The knowledge base is a great resource for finding answers to common questions and issues, but sometimes you might not find exactly what you’re looking for. Don’t worry—there are still several ways you can get the help you need.

1. Ask a Question in Our Chat

If the knowledge base doesn’t have the information you need, the next step is to ask your question in our chat. Our chatbot is available 24/7 to provide instant assistance. The bot is designed to handle a wide range of queries and will do its best to solve your problem right away.

2. Request Human Assistance

If the chatbot is unable to fully resolve your issue, you can always ask it to connect you with a human support agent. Simply type in your request, and the bot will transfer you to one of our support team members. Our agents are trained to handle more complex issues and can provide personalized help to ensure your problem is addressed.

3. Reporting Bugs or Other Issues

In some cases, the issue might be a bug or a problem that the support agent can’t resolve directly. If this happens, you have the option to create a support ticket. You can do this on your own or with the help of the support agent. The ticket will be forwarded to our specialists in the relevant area, who will investigate the issue and work on a solution.

4. Stay Informed and Follow Up

Once your ticket is submitted, you can track its progress through our support system. You’ll receive updates as the issue is being worked on, and you can always follow up with the support team if you have additional questions or concerns.

If you can’t find the answer you need in the knowledge base, remember that help is always available through our chat system. Whether it’s a quick question for the bot or a more complicated issue that requires human assistance, we’re here to make sure you get the support you need. And if it’s something that needs a specialist’s attention, our ticket system ensures that your issue will be properly addressed.