Refund Policy: When and How Refunds Apply
Nastya
Last Update há 2 meses
We want to keep the payment process fair and transparent. Below you can find the conditions under which refunds are possible.
💸 When Refunds Apply
Technical Issues: If a match did not take place due to a technical error on the platform, you are eligible for a refund.
Example: Server outage, system crash, or failure preventing the match from starting.
🚫 When Refunds Do Not Apply
Refunds are not issued in the following cases:
The match took place but you lost.
You changed your mind after joining a tournament or match and didn`t exit in time.
You violated platform rules or received penalties/bans.
⚡ How Refunds Are Processed
Refunds happen automatically when eligible.
There is no need to contact Support.
Depending on your bank or payment provider, it may take a few business days for the funds to appear in your account.