My Payment Didn’t Go Through — Steps to Fix It

If your payment was declined or didn’t go through, don’t worry — this can usually be solved in just a few steps.

• Insufficient funds

  • Check if your card or account has enough balance.

  
  

• Incorrect card details

  • A typo in the card number, expiry date, or CVV code can cause the payment to fail.

• Card restrictions

  • Some cards block online, international, or recurring transactions by default.

• Expired or blocked card

  • Make sure your card is valid and active.

• Bank security checks

  • Your bank may decline the transaction for security reasons.

• Double-check your details

  • Ensure the card number, expiry date, CVV, and billing info are correct.

  
  

• Try another card or payment method

  • If possible, use a different card or switch to another payment option available in your region.

• Enable online or international payments

  • Contact your bank to make sure your card supports online and recurring transactions.

• Check your balance

  • Confirm you have sufficient funds before retrying.

• Wait and try again

  • Sometimes temporary network or gateway issues may cause a failure.

If your payment still doesn’t go through after trying the steps above:

• Reach out to your bank or payment provider first to confirm the reason.




• If the issue persists, contact ESCS Support via Let’s Chat or Submit a Ticket.

• Please include:

  • Your username

  • The payment method used

  • Date/time of the attempted payment

  • Any error message you received